Always available.
Always friendly.
Excellent customer service is our mission. If you have any questions, comments or concerns, please contact us.
Ordering
Order Deadline
All orders must be called, faxed, or emailed 72 hours prior to your specific delivery day. Custom products must be called in one week in advance.
Deliveries
Deliveries are made on weekdays only.
Add Ons
All add ons will be accepted until 10 AM on the day before your scheduled delivery day.
Payment Terms
All orders are COD unless a credit application has been approved by Volkman Seed Factory management. We offer a 15 day credit term for those who qualify. Excessive late payments will revoke your credit status. Returned checks are subject to a service charge. Two or more returned checks will revert the customer to cashiers checks or money orders.
Cancellations
Cancellations require a 24 hour notice prior to your scheduled delivery.
Delivery
Delivery Options
You are welcome to have Volkman Seed Factory deliver to you, pick up yourself, or use a private carrier.
Pick Up Deadline
Orders must be placed 48 hours prior to pick up.
Delivery Deadline
All delivered orders need to be in by 10:00 a.m. a minimum of 72 hours prior to your delivery day.
Freight Charges
Freight charges are added depending on your distance from Volkman Seed Factory. There is a $6.00/pallet added freight charge for under a 3 pallet delivery.
Fuel Charges
Fuel sur-charges are calculated using the California average price of diesel fuel. This is calculated using your base pallet freight price.
Pallets
Product is shipped 40 x 48 wood pallets/ slip sheets/shrink wrapped. All pallets will vary based on type and or density of product that doesn’t exceed 2250 lbs.
Uncompleted Deliveries
If shipments are refused or undeliverable on day of scheduled delivery, shipment will be subject to a re-stocking fee and freight charges in both directions.
Delivery Charges
There will be a $40.00/hour demurrage charge after 1 hour unloading time on deliveries.
Delivery Policy
On all deliveries, for insurance and liability purposes, Volkman Seed Factory is not responsible for placing product in the customer’s storage facilities.
Delivery Scheduling
We cannot guarantee a delivery time on shipments, although you can request that the driver call en-route to give you his ETA.